Shipping policy
Shipping Policy – The Sports Express
At The Sports Express, we aim to deliver your orders quickly, safely, and with complete transparency. This policy outlines how our shipping process works.
Order Processing
All orders are processed within 1–3 business days after confirmation.
Orders are not processed or shipped on Sundays or public holidays.
Once your order is shipped, you will receive a confirmation along with tracking details.
Shipping Time
Delivery typically takes 3–7 business days, depending on your location.
Orders to remote or non-metro areas may take slightly longer.
Please note that delivery timelines are estimates and may vary due to external factors.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment.
We may offer free shipping on selected products or during promotional offers.
Tracking Your Order
Once your order is shipped, you will receive a tracking ID via email or SMS.
You can use this tracking ID to monitor your order status in real time.
Delays
While we strive to deliver all orders on time, delays may occur due to factors such as courier partner issues, weather conditions, high demand, or other unforeseen circumstances.
We appreciate your understanding and patience in such situations.
Damaged or Lost Packages
If your order arrives damaged, please contact us within 48 hours of delivery with clear images of the product.
In case a package is lost in transit, we will coordinate with the courier partner to resolve the issue as quickly as possible.
Incorrect Address
Please ensure that your shipping address is accurate and complete at the time of placing the order.
We are not responsible for delays or losses caused due to incorrect or incomplete address details.
Contact Information
For any shipping-related queries or assistance, you can contact us:
Email: thesportsexpress56@gmail.com
Phone: 98970098546
We are committed to making your shopping experience smooth, reliable, and transparent.
Thank you for choosing The Sports Express.